Smarsh
is hiring
Data Analyst
About Our Company
Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in their digital communications. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native digital communications capture, retention, and oversight solutions to help them identify regulatory and reputational risks within their communications data before those risks become fines or headlines.
Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, along with leading brokerage firms, insurers, and registered investment advisors and U.S. state and local government agencies.
Job Description & Responsibilities
A Delivery Data Analyst is responsible for providing excellence in reporting and configuring productized machine learning models and lexicon policies to clients as part of Professional Services engagements. The candidate should work with team members to deliver projects successfully to our customers, and be able to generate metrics which can be presented to senior stakeholders. A successful data analyst should be able to work with large amounts of data, extract relevant information and draw logical conclusions and go forward options to the client.
How will you contribute?
- Support efforts to develop, test, and refine E-Communication lexicons and NLP models to target regulatory and operation risks
- Performing statistical analysis of data, using programming, to extract key information to identify correlations and patterns
- Using data to predict outcomes for alerts and thinking of ways to improve alert quality (True Positives) whilst reducing alert volume (False Positives)
- Develop and maintain customer facing documentation
- Methodology, results, and insights reporting, including model Governance report drafting in collaboration with project stakeholders
- Ability to work under tight deadlines and balance competing priorities
- Communicating with stakeholders to understand content and business requirements.
- Problem-solver and self-starter who is comfortable working independently or within a group setting and can use jira tools to monitor, track and deliver client projects on time
- Support efforts to serve as a subject matter expert to support sales activity, provide insight into product enhancements, and promote customer success
Requirements
What will you bring?
- Bachelors, Masters or Doctorate in Science, Technology. Engineering or Mathematics subject preferred
- Or equivalent combination of education and experience
What we offer
What do we offer?
- Healthcare insurance - We provide medical, dental, and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
- Personal time off - A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements
- Pension match - Smarsh provides a 4% Pension match for which employees are fully vested on day one.
- Sabbatical - The Smarsh sabbatical program provides a time to recharge, to study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service.
- Recognition - We’re big on kudos for a job well done. Our employee-recognition program enables co-workers to nominate their peers who best embody our core values for recognition.
$74,000 - $85,000 a year
