At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

In business since 1912, and headquartered in Boston, today we are the eighth largest global property and casualty insurer based on 2023 gross written premium. We also rank 87th on the Fortune 100 list of largest corporations in the US based on 2023 revenue. As of December 31, 2023, we had $49.4 billion in annual consolidated revenue.

We employ over 40,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.

Description

Are you passionate about developing innovative analytical solutions for cutting-edge processes and technologies? If so, we have an exciting opportunity for you! We are seeking a talented Analyst to assist in the rollout of our Claims Accident Assistance program. This new feature will empower our customers in their time of need by introducing a new capability that detects in real-time if a customer may have been in a crash, provides them tow/emergency services and support filing a claim.

This role is ideal for someone who thrives in ambiguous and exploratory environments. You will collaborate closely with diverse stakeholders and leverage your natural curiosity to uncover new insights and develop creative, outside-the-box analytical solutions. If you enjoy a role that evolves daily, requires strong collaboration, and has a significant strategic impact on Liberty Mutual, then the Cross-LOB Claims Analytics team is the perfect fit for you.

Responsibilities

Conduct moderate to high complexity analysis and provide actionable recommendations to stakeholders that inform profitability, growth, and/or customer satisfaction outcomes

Develop reporting tools and KPIs to provide insight into financial performance, initiative success, and other business intelligence.

Partner with colleagues to identify, quantify, and monitor operational process and technology driven improvements

Evaluate and analyze results relative to benchmarks; understand, explain, and communicate variances, and adapt solutions to reflect emerging insights

Manage aspects of moderate to complex projects and ad-hoc requests by independently partnering with cross-functional partners to enable success of operational goals

Collaborate with the Data Office and technology teams to define and document requirements for the integration of new data sources, ensuring alignment with organizational data governance standards and enhancing data accessibility for analytics initiatives.

Develop, update, and monitor reports and SAS queries that provide insights on key performance indicators and trends. Build and maintain PowerBI dashboards that provide data visualization and insights to stakeholders.

SQL required .

Qualifications

Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.

Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.

Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.

Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).

Advanced proficiency in SQL.

Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.