Tandem Diabetes Care
is hiring
Senior Data Analyst, Customer Feedback
About Our Company
Tandem Diabetes Care, Inc., a global insulin delivery and diabetes technology company based in San Diego, California, creates new possibilities for people living with diabetes, their loved ones, and healthcare providers through a positively different experience. The company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Tandem manufactures and sells the t:slim X2 insulin pump with Control-IQ technology. The t:slim X2 is the #1 rated insulin pump and the #1 rated automated insulin delivery system (dQ&A US Patient Panel Q1 2023).
Job Description & Responsibilities
Senior Data Analysts partner with cross-functional stakeholders to define and implement interactive dashboards and analyses that can make data and customer insights more easily available to non-technical stakeholders. As a Senior Data Analyst, you will use the combination of business operations data and customer feedback insights to help business units make informed decisions and scale their processes. You will also work with team members to implement and support the company’s business analytics objectives.
- Collaborates with stakeholders across Tandem’s business units to provide scalable reporting and analytics solutions to amplify the voice of the customer (VOC).
- Synthesizes and translates the combination of operational and customer feedback data into customer insights and communicates those insights to decision makers.
- Creates interactive dashboards and data reports following a disciplined development process.
- Provides ad-hoc analyses, written reports, and recommendations as needed.
- Develops a deep understanding of business, customer behavior, and operations, documenting findings throughout.
- Participates in problem definition and user needs elucidation with project teams and business process owners.
- Trains cross-functional stakeholders on data use and access.
- Helps the business measure outcomes and user experience holistically.
- Uses data backed outcomes to identify and prioritize opportunities that improve overall user experience and business outcomes.
- Enables non-technical stakeholders to quickly answer key questions and make better and faster decisions through easy access to data and analytics tools.
- Responsible for the creation and maintenance of a data dictionary to list and define customer feedback data.
- Analyzes the combination of customer feedback and organizational data to provide actionable insights on how to improve existing processes and experiences.
- Collaborates with and consults Data Science colleagues to assist with maintenance of data flow structures within the customer feedback software.
- Assists in incorporating data from multiple sources including product, ERP, CRM, and other business applications to present consolidated views of company data and customer feedback/experience.
- Assists with data modeling and data quality assurance.
- Provides end-user support for dashboard, report, and data troubleshooting.
- Proactively monitors and responds to any issues negatively affecting the CF solution.
- Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
Requirements
YOU’RE AWESOME AT:
- Strong analytical and problem-solving skills
- Advanced technical fundamentals and relevant experience
- Experience with SDLC, workflow processes, architecture, or on-the job technologies
- Domain knowledge
- Understand and communicate delivery tradeoffs (incremental development and delivery)
- Technical knowledge of database and reporting tools
- Experience performing data analyses using tools such as SQL, Python, or R.
- Excellent verbal and written communication skills and flexibility to function in a fast paced and innovative environment.
- Skilled at working in a team environment.
- Ability to work with a team to deliver projects with general direction
- Ability to deliver sprint-level stories with little or no help, working individually and seeking help when blocked
- Ability to lead development tasks; code reviews, pull requests
- Ability to take on ambiguous stories/tasks
- Ability to participates in defining solutions based on user needs
- Ability to remain customer-focused and keep user needs in mind during development
- Experience with being involved in the development process end to end
- Ability to work on a ground up level project, designing and building new components of a full solution
- Reliable contributor to high-level projects and initiatives
- Ability to helps others with pair programming and doing code reviews
- Advanced statistical analysis skills (both qualitative and quantitative)
- Experience using social statistics (i.e., ANOVA, MANOVA, Repeated Measures, Multiple Regression, etc.)
Required:
- 5+ experience working as a data analyst.
- S. in a quantitative discipline such as Computer Science, Statistics, data analytics field, etc. or equivalent combination of education and applicable job experience.
EXTRA AWESOME:
- Experience creating interactive dashboards using tools like Power BI and Tableau.
- Experience with Qualtrics API
- Experience working with customer survey data is a strong plus
What we offer
The starting base pay range for this position is $110,000 - $125,000 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.
Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts. You’ll also receive 10 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match.
