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Spring Health
is hiring
Business Analyst, Operations Analytics
About Our Company
At Spring Health™, we help employers modernize their behavioral health benefits with the most effective, comprehensive solution for employee mental wellbeing. Our offering functions as a single front door to any type of care - from digital exercises, to EAP services, to coaching, therapy, or medication.
We use a proprietary assessment and machine-learning technology to understand all of the conditions a person may be experiencing, and use those results to match them to a care plan personalized to their needs. Each member has access to a Care Navigator to help guide them through their options, assist in booking appointments with therapists, and connect them to domain experts across work-life, legal, or financial services.
This innovative, personalized approach to care, paired with a seamless, high-touch member experience makes Spring Health™ the most holistic, effective behavioral health benefit for modern, people-first employers.
Job Description & Responsibilities
What you’ll do:
This role will have two primary categories of work:
Strategic analytics for Ops-wide initiatives:
Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution.
Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions.
Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making.
Ops-wide analytics + performance measurement foundation
Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it’s measured, and how we’re performing.
Deliver foundational assets such as:
An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats).
Recurring Operations performance packages that surface the most critical business metrics and trends.
Metric trees that enable faster, more systematic root-cause analysis when performance shifts.
Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting.
Requirements
What you’ll bring:
Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred.
2-4+ years experience in business strategy/analytics or a related role (e.g., consulting, tech, finance), with a track record of driving analytics work that shapes leadership decisions.
Strong command of data and visualization tools (e.g., SQL, Looker, Hex), and experience building scalable reporting or analytical frameworks.
Demonstrated ability to partner with senior stakeholders, drive alignment across teams, and move ambiguous workstreams from problem → insight → action.
Excellent communication and storytelling skills; can synthesize complex analysis into crisp, executive-ready narratives.
A builder’s mindset: comfortable establishing frameworks, processes, and standards in a scaling environment.
What we offer
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
