Magna Technology Group is a leading Digital Transformation consultancy specializing in implementations, advisory, & managed services associated with the Salesforce Digital Suite of tools including Data Cloud, Marketing Cloud Engagement, Account Engagement, Loyalty Management, Personalization, Intelligence, B2C Commerce & B2B Commerce as well as Core Applications such as Sales & Service Cloud, Mulesoft, Automotive Cloud, Manufacturing Cloud, CPQ and Tableau. We are one of only 7 Full Stack Designated Marketing Cloud partners globally as well as a Crest Level Partner of Salesforce.

We focus tirelessly to helping our clients identify the areas of their business that could be positively impacted by technology, helping to save them both time and money. We pride ourselves on our ability to develop a deep understanding of our clients not only in terms of how they make and spend money, but also in terms of who they are, including their current headcount, bandwidth & skillsets, as we advise on how to get highest and best use of their cloud applications.

The Role:

Magna is seeking a high-caliber Salesforce Business Analyst to join our consulting team. In this role, you will act as the vital bridge between our clients’ complex business challenges and our technical delivery team. You aren't just a documenter; you are a strategic advisor who understands the Salesforce ecosystem and can translate high-level vision into actionable, scalable technical requirements.

You will lead the charge from initial discovery through to User Acceptance Testing (UAT), ensuring that every solution we build drives measurable business value and adheres to "Magna" standards of excellence.

Responsibilities:

Serve as the primary liaison between client stakeholders and the delivery team

Bring strategy and best practices forward to guide the client in their project journey

Lead discovery workshops and process mapping sessions to uncover core business objectives

Synthesize multi-unit stakeholder interviews into a unified Salesforce roadmap

Draft high-quality user stories with rigorous Acceptance Criteria

Maintain the requirement baseline and manage the backlog in partnership with Project Managers

Collaborate with Developers during sprints to clarify edge cases and business rules

Ensure all requirements are traceable from initial discovery through to final deployment

Partner with Solution Architects to ensure designs align with enterprise standards

Advocate for Configuration vs. Customization, highlighting risks and tradeoffs of each approach

Validate that technical designs accurately reflect the documented business intent

Identify downstream impacts on people and processes; support the creation of training materials and release communication.

Provide clear status updates on requirements and risks to the internal project team and communicate to the Executive Sponsor to bring awareness

Proactively identify scope creep and support the formal change control process with the Project Lead

Qualifications:

Salesforce Expertise preferred; Deep understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, Experience Cloud, etc.) Salesforce Admin certification preferred

Consulting Mindset: Proven ability to act as a "trusted advisor" to clients, balancing business advocacy with technical constraints

Analytical Rigor: Exceptional ability to create detailed process flows, ERDs, and functional documentation

Agile Proficiency: Experienced in Agile ceremonies, including backlog grooming and sprint planning

Communication: Elite verbal and written communication skills, with the ability to "translate" between technical and non-technical audiences

Confident in working alongside Sales to support discovery and scoping conversations

Driven to grow expertise and take on greater ownership within the Delivery Team

3-5 years relevant experience is preferred