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Lumen
is hiring
Business Intelligence Analyst
About Our Company
Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through one of the world’s most expansive fiber networks. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build the future.
Job Description & Responsibilities
The Role
The Business Intelligence Analyst is responsible for designing, delivering, and supporting data, automation, and AI-enabled solutions that enhance operational efficiency, transparency, and performance across Service Delivery functions. This role partners with business stakeholders to identify process improvement opportunities, translate requirements into scalable solutions using the Microsoft Power Platform, and ensure all automation and AI capabilities comply with established AI Governance, security, and compliance standards. The ideal candidate is a proactive, analytical professional with a strong passion for innovation, continuous improvement, and responsible technology adoption.
Requirements
What We Look For in a Candidate:
• Bachelor’s degree or equivalent experience in analytics, information systems, or a related field.
• Experience with Power BI, Power Apps, Power Automate, and SQL.
• Experience delivering stakeholder-facing automation or analytics solutions.
• Familiarity with AI governance, data security, and responsible AI principles.
Preferred Qualifications:
• Experience with Dataverse, SharePoint, or Microsoft Teams integrations.
• Exposure to Microsoft AI tools or Copilot capabilities.
• Understanding of Service Delivery or operational performance metrics.
What we offer
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
