Atrium is a global WBENC-certified Talent Solutions and Extended Workforce Management leader. For three decades, our customized services have provided the world’s largest brands access to top talent and helped organizations optimize their extended workforce programs to maximize results.

Guided by our Applicant-Centric™ philosophy, we approach hiring from the perspective of the candidate. We build lasting relationships and find our applicants jobs they love by getting to know them and listening to what truly motivates them. This philosophy attracts higher-quality candidates, leading to long-lasting placements and satisfied clients around the world.

Job Description:

We are seeking a highly detail-oriented and analytical Business Systems Analyst who is comfortable working in regulated environments with sensitive data. This role will support a redistribution of workload by owning foundational system maintenance activities, ensuring data quality, and maintaining accurate documentation across business systems.

Key Responsibilities

System Analysis and Documentation:

Conduct deep‑dive analysis of system edge cases and document findings to support product and engineering teams.

Create and maintain process documentation to ensure systems remain accurate and compliant.

Support data completeness requirements for account setup, user provisioning, and hospital/ATC (Authorized Treatment Center) records.

System Configuration and Record Maintenance:

Perform ongoing maintenance of system configuration settings and data records across multiple applications (e.g., Veeva CRM, Salesforce, Oracle, ServiceNow, SailPoint, Informatica).

Testing and Release Support:

Execute User Acceptance Testing (UAT) for new software releases and system enhancements.

Validate data integration and synchronization across connected platforms.

Data and System Hygiene:

Maintain user lists, deactivate inactive accounts, process name changes, and support routine access reviews.

Perform ongoing maintenance of hospital and user records to ensure accuracy across systems.

Patient Logistics & Light Validation Support:

Support light testing or validation activities related to patient logistics systems.

Process Optimization:

Identify and implement improvements to keep systems and workflows accurate, current, and compliant.

Collaborate with cross‑functional partners to standardize and streamline processes.

Cross‑Functional Collaboration:

Partner with quality, compliance, commercial operations, field teams, and digital system owners to ensure alignment on requirements and system changes.

Coordinate with global teams to maintain consistency in onboarding processes where applicable.

Collaborate closely with Veeva CRM technical teams for account structures, hierarchy setup, and key data dependencies.

Qualifications

Required:

Bachelor’s degree with 2–5 years of relevant experience.

Strong analytical skills with exceptional attention to detail.

Experience with data analysis, validation, or system operations.

Ability to work with sensitive data (PII/PHI) in compliance with regulatory requirements.

Proficiency with Microsoft Office Suite; familiarity with JIRA or similar tools.

Understanding data management processes and multi system environments.

Preferred:

Experience in pharmaceutical, healthcare, or other regulated industries.

Knowledge of GxP and compliance driven workflows.

Exposure to Veeva CRM or other CRM/account management systems.

Understanding of the U.S. healthcare ecosystem.

Canadian market exposure (minor—approx. 5% of workload).