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The Data Analyst role will support a range of tasks including:

• Performance Reporting, Data Analysis, Workflow Management, Process Reviews, and Project Management in the Collections and Recovery Department.

Specific duties include:

• Develop report criteria, result analysis, projections, and expense evaluations that ensure optimization of the loss mitigation strategy;
• Assist with the design, implementation and maintenance of business strategy rules, queue management and account process flows;
• Evaluate processes and identify efficiencies, quality, and risk mitigation improvements; Make recommendations for improvements that impact the credit account lifecycle;
• Review line of business activities to ensure they conform to credit, operational and regulatory policies;
• Prepare and present information to businesses partners and senior management;
• Provide support on priority project management initiatives;
• Assist management as key knowledge resource;
• Other duties as assigned.

Must have Bachelor’s Degree in Business, Economics, Mathematics, or related area and 5+ years data analyst experience with 3+ years in TSYS Production system and 3+ years credit card collections experience

OR

any combination of education and experience that would provide an equivalent background;

• Accuracy and strong decision-making skills;
• Analytical skills with aptitude for complex problem solving, analytics, reporting, attention to detail with ability to articulate findings and translate into actionable changes;
• Strong organizational skills and ability to manage time and meet deadlines – works under general supervision;
• Knowledge of applicable Federal and State regulations, legislation, etc.;
• Knowledge of Third-Party Vendor Management processes and techniques;
• Project Management and/or Operational processes;
• Ability to work independently and proactively & collaboratively in a team environment;
• Strong written and verbal communication skills, as well as strong presentation skills;
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, & Access)