In healthcare, nothing is more important than protecting patients. So it’s vital to ensure the safety of the care environment – especially the medical devices and equipment that come into contact with vulnerable patients.

ASP is a global leader in infection prevention solutions for healthcare. With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities.

Add your voice and talents to our extraordinary Fortive/ASP team, and help us make healthcare safer for everyone.

ASP is based in Irvine, California, USA with core sites in Everett, Washington, and Schaffhausen, Switzerland plus many more offices around the world.

The Customer Master Data Analyst will support the activities within the NA Customer Master Data Team. They will manage base business activities within assigned sub-team. The focus will be to drive continuous improvement in our processes and data quality, while delivering fast turnaround on customer support to ensure timely processing of orders. Some data analysis work will be require as needed to apply FBS to pinpoint and prioritize areas of opportunity to drive impact to our operations and customer experience.

Responsibilities:

Under limited supervision, general direction, etc. and in accordance with all applicable government laws, regulations and ASP policies, procedures, and guidelines, this position:

• Assist internal teams with maintaining, updating and creating customer data including: accounts, order processing, contact information, contract data, pricing and eligibility.
• Support Customer Master Data cleanup projects and initiatives.
• Troubleshooting issues involving Customer Master Data.
• Attend and participate in weekly project meetings with Customer Master Data core team.
• Responsible for organization and maintenance of Customer Master inbox.
• Support other cross-functional areas as a Customer Master Data team representative.
• Develop and mature systems and tools to drive efficiencies and actionable data insights.
• Performs other duties assigned as needed.

Our Needs:

• Bachelor’s degree (or equivalent) in Business or related field is required.
• 2+ years of relevant professional experience required.
• Experience in Customer Service and Healthcare preferred.
• Must be very detail oriented.
• Excellent analytical and problem-solving skills
• Must have outstanding interpersonal and communication skills, both written and verbal.
• Knowledge of Customer Relationship Management tools, especially SAP and Salesforce.com is preferred.
• Ability to work in a fast paced, customer focused environment.
• Ability to manage conflicting priorities and meet deadlines.
• Ability to work in a team environment.
• Strong organization skills and the ability to manage complexity.
• Experience with Outlook preferred.