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 Data Analyst, Customer Analytics at Datadog

Data Analyst, Customer Analytics

@

Datadog

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Posted on: 
February 19, 2024
Status: 
Expired
Views:
36

Summary of the Data Analyst, Customer Analytics job at Datadog

Datadog is hiring a Data Analyst, Customer Analytics with 3 - 5 years of experience. Based in United States - New York, NY and with Hybrid ways of working. The expected salary range for this role is $105,000 - $154,000
About Datadog

Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Data Analyst, Customer Analytics job description

As a Data Analyst on the Customer Strategy & Operations team, you will work closely with our go-to-market and customer facing teams to ensure they have all the data and dashboards they need to work effectively.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Independently identify insights and dashboards that will help our go-to-market teams and individuals, specifically Enterprise AEs and Customer Success Managers.
  • Develop alerts for our go-to-market teams using our internal real time alerting platform.
  • Become an expert on our sales and product data.
  • Develop a deep understanding of our customers, go-to-market, and key business needs and challenges, and proactively identify and implement new ideas through analytics.
  • Answer questions from CSMs, AEs, and leaders, and synthesize common questions into a suite of self-serve resources.
  • Scope and own the full deployment from build → delivery of all projects, including all project management, enablement, and communications within and across teams as needed.
  • Contribute to our data modeling layer. This will include both working directly with data owners (Internal Analytics, Sales Systems, etc) to improve the underlying data AND deriving and productionizing aggregated data models when needed (using DBT).
  • Build relationships with the teams you support and the users of your work.
  • Present findings to peers, leaders, and executives.
  • Train other employees to use data to answer questions without assistance.
  • Be part of a Datadog-wide community of Data Analysts and receive technical mentorship.
Data Analyst, Customer Analytics job requirements

You Are:

  • You have 4+ years experience as a Data Analyst and have mastered data analysis and visualization using Business Intelligence tools such as Metabase, Looker, or Tableau
  • You are fluent in writing analytical SQL, are able to write complex queries with no assistance, and understand the difference between SQL that works and performant SQL
  • You are able to build intuitive and easy to use dashboards with minimal guidance and a strong eye for user experience
  • You are a clear, concise communicator that works well with others
  • You can explain complex datasets or queries to non-technical people in understandable ways
  • You have a natural curiosity and investigative mindset - driven to know “why”
  • You have experience working with large customer and product data sets

Bonus Points:

  • You have experience working in Customer Analytics and/or GTM Analytics
  • You have experience with data warehouses such as Snowflake, Redshift, or BigQuery
  • You have experience in Python
  • You have experience using DBT

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

What we offer at Datadog

Benefits and Growth:

  • High income earning opportunities based on individual performance
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Free, global Spring Health benefits for employees and dependents age 6+
  • Competitive global benefits
  • Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $105,000 to $154,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Please mention “I found this job at DataAnalyst.com!” in your application, it will help us offer you more opportunities

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Datadog

Datadog

is hiring

Data Analyst, Customer Analytics

Website:
Posted on: 
April 1, 2024

About Our Company

Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Job Description & Responsibilities

As a Data Analyst on the Customer Strategy & Operations team, you will work closely with our go-to-market and customer facing teams to ensure they have all the data and dashboards they need to work effectively.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Independently identify insights and dashboards that will help our go-to-market teams and individuals, specifically Enterprise AEs and Customer Success Managers.
  • Develop alerts for our go-to-market teams using our internal real time alerting platform.
  • Become an expert on our sales and product data.
  • Develop a deep understanding of our customers, go-to-market, and key business needs and challenges, and proactively identify and implement new ideas through analytics.
  • Answer questions from CSMs, AEs, and leaders, and synthesize common questions into a suite of self-serve resources.
  • Scope and own the full deployment from build → delivery of all projects, including all project management, enablement, and communications within and across teams as needed.
  • Contribute to our data modeling layer. This will include both working directly with data owners (Internal Analytics, Sales Systems, etc) to improve the underlying data AND deriving and productionizing aggregated data models when needed (using DBT).
  • Build relationships with the teams you support and the users of your work.
  • Present findings to peers, leaders, and executives.
  • Train other employees to use data to answer questions without assistance.
  • Be part of a Datadog-wide community of Data Analysts and receive technical mentorship.

Requirements

You Are:

  • You have 4+ years experience as a Data Analyst and have mastered data analysis and visualization using Business Intelligence tools such as Metabase, Looker, or Tableau
  • You are fluent in writing analytical SQL, are able to write complex queries with no assistance, and understand the difference between SQL that works and performant SQL
  • You are able to build intuitive and easy to use dashboards with minimal guidance and a strong eye for user experience
  • You are a clear, concise communicator that works well with others
  • You can explain complex datasets or queries to non-technical people in understandable ways
  • You have a natural curiosity and investigative mindset - driven to know “why”
  • You have experience working with large customer and product data sets

Bonus Points:

  • You have experience working in Customer Analytics and/or GTM Analytics
  • You have experience with data warehouses such as Snowflake, Redshift, or BigQuery
  • You have experience in Python
  • You have experience using DBT

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

What we offer

Benefits and Growth:

  • High income earning opportunities based on individual performance
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Free, global Spring Health benefits for employees and dependents age 6+
  • Competitive global benefits
  • Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $105,000 to $154,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Apply now

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