QuidelOrtho
is hiring
Data Analyst, Customer
About Our Company
We embrace intelligence to illuminate the path forward
Technology for humanity
We provide access to answers across the entire diagnostics continuum. With our help, patients, clinicians and communities can spot trends sooner, respond quicker and chart the course ahead with greater accuracy and confidence.
Passion for the unknown
We know diagnostics has the power to unlock a healthier future for all. For over 80 years, we’ve relentlessly pursued the unknown with a passion and purpose to improve health. And, with our industry-leading expertise in immunoassay and molecular testing and award-winning solutions in clinical chemistry and transfusion diagnostics, we'll continue to raise the bar, bringing clarity and insight in settings from home to hospital, lab to clinic.
Transforming diagnostics
Our innovations have changed diagnostics. From our dry chemistry that delivers testing access where there is none, to respiratory testing and tracking breakthroughs that offer much needed intelligence in a world of uncertainty, we’re at the forefront of diagnostic science and care.
Possibility to probability
Turning complex data into actionable health insights is more than a mission. We understand patients, their families, clinicians and care providers worldwide depend on our products for answers that save lives—and we innovate every day to exceed their expectations.
Job Description & Responsibilities
As QuidelOrtho continues to grow, we are seeking a Customer Data Analyst 1. The Customer Data Analyst 1 is a member of the Contract Operations team, reporting directly to the Supervisor of Customer Master Data. This position is responsible for maintaining the integrity and accuracy of customer master data for the North America Commercial business. This role will be responsible for data management to accurately create and maintain customer data, data analysis and process improvements (both new and existing customers) through the Master Data Management application cycle.
The Responsibilities
- Accurately create, update, and maintain customer master data records in compliance with company policies and data quality standards within the SAP and various systems.
- Perform routine data cleansing, de-duplication and validation is ensure data accuracy and consistency.
- Collaborate with other departments, such as sales, finance, etc to ensure customer master data is integrated seamlessly into various systems and processes.
- Investigate and resolve data discrepancies, anomalies and issues related to customer records.
- Continuously identify opportunities for process improvement to enhance the accuracy and efficiency of customer data management.
- Maintain documentation of data management procedures through SOP's/WKI/PRO's
- Participate on cross functional teams to support Global / US projects.
- Applicable Audit support.
- Travel: Up to 5% domestically
Requirements
Skill Set
- Excellent organizational, communication and collaboration skills. Ability to multi-task.
- Uses job-related information and technology, SAP and Excel, effectively to achieve results.
- Read, analyze, and interpret business data and use information appropriately to maintain and grow business and anticipate new opportunities.
- Adapts to change and rearranges priorities and work based on business needs.
- Demonstrates ability to meet timelines, goal achievement and defined metrics.
- Manages time effectively and respects other team member’s time constraints and commitments.
- Identifies and understands situations, opportunities, and problems and initiates appropriate actions and solutions to maximize business effectiveness.
- Works with others toward a common goal by leveraging the strengths and styles of team members.
The Individual
Required
- Education: Associate's degree
- Experience: Minimum 3 years in a business related field
- Strong analytical skills and expertise with Microsoft Excel
- Excellent communication and collaboration skills
- Demonstrates independent work ethic with appropriate balance escalating any issues and challenges
- Travel: Up to 5% domestically
Preferred
- Education: Bachelor's degree in business
- Experience: 3 years in a sales operations, contracting, or analytical role
- Advanced expertise with Microsoft Excel and SAP
Key Working Relationships
Internal: Works cross functionally with contract managers, customer service, sales reps, and members of the Contact Operations team to manage customer data.
External: At times will need to contact QuidelOrtho customers and other partners.
The Work Environment
Typical office environment.
What we offer
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $45,000 to $81,000 and is eligible for the Global Bonus Plan. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
