Persona helps businesses manage KYC/AML/KYB programs, fight fraud, and build trust by automating any identity-related use case with our flexible identity infrastructure. For example, we help Coursera verify learners’ identities before delivering course credentials and Brex comply with strict international KYC/AML regulations.
Beyond securely collecting and verifying user information such as PII, government IDs, and selfies, our platform also provides flexible case review and orchestration tools to help businesses streamline and automate all their identity operations — from setting custom rules to ingesting third-party data and triggering external actions.
In short, Persona handles the complexities of securely collecting, verifying, and managing sensitive personal information, so you can stay focused on building your product.
Persona is looking for a Customer Data Analyst to join the Customer Insights team. You will join a lean and nimble team focused on supporting the needs of Persona’s prospects, customers, and Customer Success teams. You will provide data-driven insights and recommendations to our prospects and customers in order to drive retention and enable customer growth. Internally, you will find opportunities to improve operational efficiency and help us scale our methodology to deliver customer-happiness.
In your day-to-day, you will run analyses for internal and external stakeholders, develop automated dashboards for a wide range of stakeholders, support in building the ELT pipeline that prepares Persona’s data for company consumption, and guide internal decision-making to improve effectiveness across all customer-facing teams. Apart from interacting with our Customer Success and Sales stakeholders, you will work cross-functionally with our Product, Engineering, Marketing, and Infrastructure teams. This role is crucial in helping shape the future of Persona's data-driven customer approach.
What You'll Do
What You'll Bring To Persona
For this role, the estimated base salary range is between $80,000 - $130,000. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.