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 Data Analyst, Customer Experience at ŌURA

Data Analyst, Customer Experience

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ŌURA

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Posted on: 
August 17, 2023
Status:
Expired
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Summary of the Data Analyst, Customer Experience job at ŌURA

ŌURA is hiring a Data Analyst, Customer Experience with 5 - 10 years of experience. Based in United States - Remote and with Remote ways of working. The expected salary range for this role is $101,000 - $125,000
About ŌURA

Oura is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app. By providing daily feedback and practical steps to inspire healthy lifestyles, we've helped hundreds of thousands of people improve their sleep, understand their bodies, and transform their health. We’re on a mission to empower every person to own their inner potential, and we’re seeking talented individuals to join us on our journey.

Data Analyst, Customer Experience job description

As we are scaling and growing, we are searching for a Customer Experience Analyst for the global Customer Experience team. You will play a crucial role in analyzing and improving the overall customer experience for our organization. Your primary responsibility will be to gather and analyze customer data and feedback to identify trends, patterns, and areas of improvement. By providing actionable insights, you will enhance customer satisfaction, loyalty, and retention. You will collaborate closely with cross-functional teams to implement customer-centric strategies and initiatives.

What you will do:

  • Conduct in-depth customer data analysis, including surveys, feedback, and other relevant sources, to identify trends, patterns, and insights related to the customer experience to achieve our department and financial goals
  • Utilize data visualization and analytical tools to develop reports, dashboards, and presentations that effectively communicate key findings and recommendations to stakeholders
  • Collaborate with cross-functional teams, including Marketing, eCommerce, Product Management, and Customer Experience, to align customer experience initiatives with business objectives
  • Identify opportunities for process improvements, service enhancements, and product optimizations based on customer insights and feedback
  • Monitor and track key performance indicators (KPIs) related to customer satisfaction, loyalty, and retention, and provide regular reports and analyses to management
  • Conduct competitor analysis and benchmarking to identify best practices and industry trends in customer experience management
  • Support the design and implementation of customer surveys, feedback mechanisms, and voice-of-the-customer programs to capture actionable insights
  • Work closely with stakeholders to develop and implement customer experience strategies, ensuring a seamless and consistent customer journey across all touchpoints
  • Collaborate with the IT team to leverage customer data and analytics tools to continuously improve the customer experience
  • Stay updated on industry trends, emerging technologies, and best practices in customer experience management, and make recommendations for their adoption
Data Analyst, Customer Experience job requirements

Requirements

We would love to have you on our team if you have any of the following, but don't worry too much if you don't fill all the requirements:

  • Bachelor's degree or equivalent experience
  • 5+ years of relevant experience
  • Proven experience in customer experience analysis, market research, or business analytics
  • Experience in subscription or membership-based products is an added bonus
  • Proficiency in data analysis tools and techniques, such as Google sheets, SQL, statistical analysis software, and data visualization tools (e.g., Tableau, Power BI)
  • Strong analytical mindset with the ability to translate complex data into actionable insights and recommendations
  • Excellent communication skills, both written and verbal, with the ability to present findings and recommendations to stakeholders at various levels
  • Strong collaboration and interpersonal skills, with the ability to work effectively in cross-functional teams
  • Knowledge of customer experience best practices, methodologies, and measurement frameworks
  • Familiarity with customer feedback platforms, survey tools, and customer relationship management (CRM) systems
  • Detail-oriented with a strong commitment to accuracy and quality of work
  • Ability to manage multiple projects simultaneously and meet deadlines
What we offer at ŌURA

Benefits

At Oura, we care about you and your well-being. Everyone at Oura gets a ring of their own, and we’re continually looking for ways to improve everyone’s health and add to our benefits!

What we offer:

  • Competitive salary and equity packages
  • Health, dental, vision insurance, and mental health resources
  • An Oura Ring of your own + employee discounts for friends & family
  • Fertility benefits through Carrot Pro
  • Flexible working hours and remote working arrangements
  • $500 for initial WFH setup + $300 monthly wellness stipend
  • $25 DoorDash credit every Friday for lunch
  • 20 days of PTO + 13 paid holidays + 8 days of flexible wellness time off
  • 5 days paid sick leave, five days bereavement leave, 12 weeks paid parental leave
  • Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, and pay may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Region 1 $119,000 - $125,000
Region 2 $113,000 - $118,000
Region 3 $107,000 - $112,000
Region 4 $101,000 - $106,000

Your zones/tiers are based on your US location.

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ŌURA

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Data Analyst, Customer Experience

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Posted on: 
March 3, 2024

About Our Company

Oura is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app. By providing daily feedback and practical steps to inspire healthy lifestyles, we've helped hundreds of thousands of people improve their sleep, understand their bodies, and transform their health. We’re on a mission to empower every person to own their inner potential, and we’re seeking talented individuals to join us on our journey.

Job Description & Responsibilities

As we are scaling and growing, we are searching for a Customer Experience Analyst for the global Customer Experience team. You will play a crucial role in analyzing and improving the overall customer experience for our organization. Your primary responsibility will be to gather and analyze customer data and feedback to identify trends, patterns, and areas of improvement. By providing actionable insights, you will enhance customer satisfaction, loyalty, and retention. You will collaborate closely with cross-functional teams to implement customer-centric strategies and initiatives.

What you will do:

  • Conduct in-depth customer data analysis, including surveys, feedback, and other relevant sources, to identify trends, patterns, and insights related to the customer experience to achieve our department and financial goals
  • Utilize data visualization and analytical tools to develop reports, dashboards, and presentations that effectively communicate key findings and recommendations to stakeholders
  • Collaborate with cross-functional teams, including Marketing, eCommerce, Product Management, and Customer Experience, to align customer experience initiatives with business objectives
  • Identify opportunities for process improvements, service enhancements, and product optimizations based on customer insights and feedback
  • Monitor and track key performance indicators (KPIs) related to customer satisfaction, loyalty, and retention, and provide regular reports and analyses to management
  • Conduct competitor analysis and benchmarking to identify best practices and industry trends in customer experience management
  • Support the design and implementation of customer surveys, feedback mechanisms, and voice-of-the-customer programs to capture actionable insights
  • Work closely with stakeholders to develop and implement customer experience strategies, ensuring a seamless and consistent customer journey across all touchpoints
  • Collaborate with the IT team to leverage customer data and analytics tools to continuously improve the customer experience
  • Stay updated on industry trends, emerging technologies, and best practices in customer experience management, and make recommendations for their adoption

Requirements

Requirements

We would love to have you on our team if you have any of the following, but don't worry too much if you don't fill all the requirements:

  • Bachelor's degree or equivalent experience
  • 5+ years of relevant experience
  • Proven experience in customer experience analysis, market research, or business analytics
  • Experience in subscription or membership-based products is an added bonus
  • Proficiency in data analysis tools and techniques, such as Google sheets, SQL, statistical analysis software, and data visualization tools (e.g., Tableau, Power BI)
  • Strong analytical mindset with the ability to translate complex data into actionable insights and recommendations
  • Excellent communication skills, both written and verbal, with the ability to present findings and recommendations to stakeholders at various levels
  • Strong collaboration and interpersonal skills, with the ability to work effectively in cross-functional teams
  • Knowledge of customer experience best practices, methodologies, and measurement frameworks
  • Familiarity with customer feedback platforms, survey tools, and customer relationship management (CRM) systems
  • Detail-oriented with a strong commitment to accuracy and quality of work
  • Ability to manage multiple projects simultaneously and meet deadlines

What we offer

Benefits

At Oura, we care about you and your well-being. Everyone at Oura gets a ring of their own, and we’re continually looking for ways to improve everyone’s health and add to our benefits!

What we offer:

  • Competitive salary and equity packages
  • Health, dental, vision insurance, and mental health resources
  • An Oura Ring of your own + employee discounts for friends & family
  • Fertility benefits through Carrot Pro
  • Flexible working hours and remote working arrangements
  • $500 for initial WFH setup + $300 monthly wellness stipend
  • $25 DoorDash credit every Friday for lunch
  • 20 days of PTO + 13 paid holidays + 8 days of flexible wellness time off
  • 5 days paid sick leave, five days bereavement leave, 12 weeks paid parental leave
  • Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, and pay may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Region 1 $119,000 - $125,000
Region 2 $113,000 - $118,000
Region 3 $107,000 - $112,000
Region 4 $101,000 - $106,000

Your zones/tiers are based on your US location.

Apply now

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