Zip (ASX:ZIP) is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay.
From day one, our mission has remained the same: to be the first payment choice everywhere and every day. Wherever we are, we give consumers, merchants and businesses access to transparent, flexible and interest-free credit.
We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values, we are driven by people-centred innovation. We are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.
We are Zip, and we are just getting started.
This role sits in the Customer Experience squad, and is responsible for driving product improvements for better customer engagement.
As a Customer Experience (CX) Analyst to accelerate strategy and insights for our CX team. At Zip, our customers are our top priority. This role will focus on optimizing our customers’ experience before, during, and after they use our product.
How You'll Help Us Change The Game
What you'll bring to the team
Bonus points if you have
Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.
We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, surrounded by smart, friendly people and leaders that have your back.
We think these are just some of the best things about being a Zipster. We will also offer you:
The Pay Range for this position: $108,800 - $150,144 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations.
Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.