For more than 150 years, customers have trusted us to protect what matters most to them.

Great American Insurance Group’s roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Our innovative and specialized insurance solutions are designed to serve niche marketplaces that we know well. With our deep expertise and financial strength, we have laid a foundation of success that has stood the test of time.

Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged in property and casualty insurance. With more than 35 specialty property and casualty insurance businesses, we’re well-positioned to offer tailored insurance solutions to meet businesses’ unique needs.

Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for 115 years (most recent rating evaluation of "A+" (Superior) affirmed December 11, 2025).

The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.

The Customer Insights & Analytics team is seeking a Digital Analytics Analyst to support customer-focused initiatives across the organization. This is a mid-level role requiring both hands-on technical skills and strategic thinking. The position is responsible for implementing digital analytics tools, contributing to measurement strategy development, and translating complex data into clear, actionable insights.

You will partner with cross-functional teams to ensure data quality, develop meaningful dashboards, and influence decision-making through structured analysis and data storytelling. This role is ideal for someone who is both technically skilled and strategically minded, with a focus on driving measurable business impact.

Key Responsibilities:

Develop and implement data analysis strategies aligned to business objectives

Define, implement, and validate key performance metrics and KPIs

Configure and maintain digital tracking across platforms and analytics tools

Perform complex analysis across large and disparate datasets

Build dashboards and reports that clearly communicate insights and trends

Identify actionable insights that improve customer experience and inform strategic decisions

Translate data into clear, compelling narratives for stakeholders

Partner with business and product stakeholders to translate objectives into measurement strategies and requirements

Write user requirements, use cases, and documentation to support analytics implementation and reporting

Core Technical Skills (Required):

Demonstrated hands-on skills with the following:

SQL

JavaScript

Google Tag Manager

Google Analytics 4 (GA4)

Power BI or Tableau

Preferred Qualifications:

3+ years of experience in digital analytics, product analytics, or data science

Background working with behavioral analytics tools (Quantum Metric a plus, or similar platforms)

Working knowledge of Snowflake, including querying and data exploration

Hands-on expertise implementing and managing analytics through Google Tag Manager, including dataLayer design and governance

Familiarity with consent management platforms (e.g., TrustArc or similar) and privacy regulations (e.g., CCPA and GDPR)

Proficiency working with cloud data platforms such as Snowflake or BigQuery

Skilled in building dashboards and visualizations in Power BI or Tableau

Exposure to A/B testing, experimentation frameworks, or optimization methodologies

Track record supporting cross-functional teams including Product, UX, IT, and Marketing and Branding

What You’ll Bring:

Proactive ownership mindset with the initiative to drive work forward and see tasks through to completion

Forward-thinking approach, anticipating downstream impacts and planning accordingly

Strong analytical thinking with a structured, methodical approach to problem-solving and root cause analysis

Skill in synthesizing stakeholder questions, requirements, and ideas into meaningful, measurable metrics

Capability to distill complex data into clear, actionable insights that drive business and customer impact, with a disciplined focus on meaningful metrics over surface-level reporting

Comfort working in a fast-paced, multi-stakeholder environment within a small, high-impact team

Curiosity and persistence to explore data beyond immediate requests, investigate patterns, and uncover underlying drivers of behavior, contributing to the advancement of an enterprise behavioral analytics practice

Ability to learn complex concepts and tools quickly, take initiative, and apply guidance effectively