At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

What You’ll Do

As part of our integrated colleague experience team, you will provide analytical expertise to measure program success, inform executive reporting, and support data-driven decision-making across digital workplace initiatives.

Key responsibilities include:

Analyze adoption, engagement, and behavioral telemetry data to assess product performance and value realization

Develop and maintain executive-level scorecards and reporting frameworks aligned to program success metrics

Partner with Power BI developers and data engineers to ensure data accuracy, consistency, and usability

Identify trends, risks, and opportunities through exploratory data analysis

Translate complex findings into clear, concise insights tailored for both technical and non-technical audiences

Support quarterly business reviews and leadership updates with data-driven narratives

Establish and document measurement methodologies and definitions to ensure reporting consistency

Collaborate with UX researchers and product teams to connect quantitative signals with qualitative insights

Proven experience analyzing large datasets and generating actionable insights

Strong proficiency in data analysis tools such as SQL, Excel, Power BI, or similar platforms

Experience working with telemetry, usage analytics, or enterprise software adoption data

Ability to create executive-ready dashboards, visualizations, and reports

Strong communication skills, with the ability to translate technical findings into business implications

Solid understanding of descriptive statistics and foundational analytical concepts

Experience partnering with cross-functional stakeholders in product, technology, or operations environments

Bachelor’s degree in Data Analytics, Statistics, Business, Information Systems, or a related field, or equivalent practical experience.

Growth Mindset - You are committed to continuously improving your analytical craft. You seek opportunities to deepen your technical expertise while strengthening your ability to influence decisions through insight and storytelling.