Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom AI-first work platform you know and love. 💙

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, Contact Center and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.

We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you'll find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

About the Team

We build trusted analytics that empower business decision-making. Our team partners closely with stakeholders to deliver scalable, reliable data solutions. We enable better decisions by providing accurate insights that drive business success.

Responsibilities

Developing trusted analytics by partnering with Zoom's Sales, Customer Success, Finance, and Product stakeholders across the full Lead-to-Quote-to-Cash journey.

Building scalable dashboards, analytical models, define actions that improve business visibility and decision-making.

Analyzing customer, revenue, and product data to identify trends, risks, and opportunities for growth for pre-sales, sales cycles, renewals, support and customer success motions.

Translating analytical findings into compelling data stories that drive Executive Insights, Quarter / Monthly Business Reviews, and Cross-Functional decision-making.

Partnering with data engineering teams to validate data quality, resolve issues, and improve trusted reporting.

Supporting analytics adoption by defining success metrics, measuring ROI, and enabling self-service reporting.

What We’re Looking For

Demonstrate 5+ years of experience delivering business analytics, with at least 2 years in a GTM, Revenue Operations, or Product analytics capacity.

Apply advanced SQL skills to analyze large datasets in cloud-based data platforms.

Build analytical models, dashboards and reports using modern business intelligence and data visualization tools.

Use Python or R to prepare, analyze, and interpret data.

Apply knowledge of SaaS and Consumption based business metrics, customer lifecycle analysis, forecasting, and performance measurement.

Collaborate effectively with cross-functional partners to deliver trusted analytics solutions.

Communicate technical findings clearly to technical and non-technical audiences.

Leverage AI-assisted analytics or productivity tools to improve analytical workflows.