There’s no such thing as too much information. We bring people, processes, and technology together to turn TMI into powerful results.

At Ricoh, we unlock the power of information so organizations can unlock the full potential of their people. We're a leader in information management and digital services, creating competitive advantage for over 1.4 million businesses across the globe.

Our team of 90,000 employees serve a vast array of industries, using an innovative mix of people, processes, and technology to free trapped and hidden insights. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today's age of hybrid and borderless work. At Ricoh, there's no such thing as TMI.

The Merchandising Product Data Analyst will act as the subject matter expert on the Product Information Management (PIM) system, and will manage the ongoing management and enhancement, of the PIM. The primary goal of this role will be to drive business growth and data integrity through data ownership, data governance, and change management within our PIM. The Merch Product Data Analyst will manage product data and digital assets for the purpose of serving online consumers through marketing and e-commerce channels. This role will work closely with cross functional teams to serve specific e-commerce customer, product and portfolio needs.

JOB DUTIES AND RESPONSIBILITIES

• Provide day to day support to business stakeholders for managing product data in the PIM systems
• Understands all the functionality implemented and supports any issues found with product consolidation, enrichment and syndication
• Design and develop business rules and workflow within the PIM solution
• Identify manual processes and suggest/replace them with fully or semi-automated processes
• Analyze large volumes of data in spreadsheets and provide meaningful reports
• Responsible for the administration and support of the product information management process to include the importation, delivery, and support of all product content.
• Drives excellence and ensures continuous improvement in quality of data through cleansing and best practices for data construction.
• Ensure clear understanding of the application, supporting infrastructure, and systems integration web properties and customer portal.
• Create and manage business rules and processes directly in PIM to support automated, standard work and quality improvements.
• Define - manage the data model with taxonomy, product category and parent/variant strategy.
• Perform system administration of PIM including enabling/disabling users, maintaining security roles, supporting and training business users, working with software vendor to resolve reported issues, and monitoring system performance.
• Lead and support on-going initiatives to on-board new products into the PIM software.
• Create and maintain export data feeds to meet business system integration requirements or distributor product information requirements.

QUALIFICATIONS (Education, Experience, and Certifications)

• 2+ years of product information management experience, required.
• Prior experience with PIM Software platform, required. (Salsify experience, preferred).

KNOWLEDGE, SKILLS AND ABILITIES

• Must possess and demonstrate advanced knowledge with Excel, including use of formulas, v-lookups, and pivot tables, required.
• Experience building presentations in PowerPoint and presenting both in-person and remotely.
• Demonstrated ability to lead timelines and projects for on-time completion.
• A high-level understanding of the product lifecycle and product attributes flow across eCommerce ecosystem
• Experience with, at a minimum, 1 full life cycle implementation of PIM system.
• Detail-oriented and well-organized, with the ability to multi-task in a matrixed environment.
• Ability to understand complex systems and workflows
• Excellent verbal and written communication skills to prepare and conduct trainings.