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 Data Analyst, Operations at Roblox

Data Analyst, Operations

@

Roblox

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Posted on: 
March 8, 2024
Status: 
Expired
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Summary of the Data Analyst, Operations job at Roblox

Roblox is hiring a Data Analyst, Operations with 5 - 10 years of experience. Based in United States - San Mateo, CA and with Hybrid ways of working. The expected salary range for this role is $159,870 - $184,180
About Roblox

Roblox's vision is to reimagine the way people come together. Our mission is to connect a billion people with optimism and civility.

What is Roblox?

Roblox is a platform where people come together virtually to share experiences. Every day, tens of millions of people from around the world come to Roblox to learn, work, play, connect, communicate, and socialize in immersive digital experiences all built by a global community of creators.

Powered by Creators

Roblox is powered by a global community of millions of developers and creators who produce their own immersive multiplayer experiences each month using Roblox Studio, our intuitive desktop design tool. Any experience imaginable can be created on Roblox.

How Popular?

Roblox is ranked as one of the top entertainment platforms for audiences under the age of 18 based on average monthly visits and time spent (Comscore). Our popularity is driven purely by the community with millions of people signing up through word of mouth every month.

Data Analyst, Operations job description

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution.

You will be reporting to the Senior Director of Moderation (Core). The Moderation team oversees all of the human content review for all of Roblox's global players, developers, and advertisers. This position is important to understanding and reporting on the operational performance of the Moderation organization. You will help the Senior Director identify opportunities to improve operations and engage with the Data Science teams to launch and track experiments to enhance all aspects of operational execution and data-driven decision-making.

You Will

  • Partner with Data Science teams to roll out operational KPIs
  • Identify and flag data gaps and work with Data Science teams to close any gaps and lead data strategies cross-functionally
  • Report on Customer Service operations performance
  • Build, maintain, analyze, and present operational reports for senior-level management
  • Gather information to drive data-driven decisions by observing workflows, researching internal company documentation, working cross-functionally with other data teams, conducting employee interviews, etc.
  • Determine appropriate methods to analyze operations, relevant information, and data
  • Identify operational improvement opportunities by analyzing data and trends and build a business case to support it
  • Coordinate with vendors to ensure they have sufficient data access to effectively manage operations
  • Stay updated on industry and market trends that involve data-driven decision-making.
  • Develop new processes and procedures to enhance operations
  • Work with managers and employees to implement data process changes
  • Determine the effectiveness of new processes, tools, and policies
Data Analyst, Operations job requirements

You Have

  • Minimum Bachelor’s degree, prefer MBA or MS
  • 5+ years as an analyst in a professional setting
  • Strong collaboration skills, with the ability to work with cross-functional teams, specifically with Data Science teams.
  • Excellent working knowledge of advanced SQL, including common table expressions and complex joins
  • Experience using data to lead decision-making
  • Excellent analytical and problem-solving skills
  • Knowledge of Python and/or R
  • Experience with designing and running experiments for decision-making
  • Strong business acumen
  • Consulting and project management skills.
What we offer at Roblox

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.

Annual Salary Range

$159,870—$184,180 USD

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love

  • Industry-leading compensation package
  • Excellent medical, dental, and vision coverage
  • A rewarding 401k program
  • Flexible vacation policy
  • Roflex - Flexible and supportive work policy
  • Roblox Admin badge for your avatar

At Roblox HQ:

  • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
  • Onsite fitness center and fitness program credit
  • Annual CalTrain Go Pass

Please mention “I found this job at DataAnalyst.com!” in your application, it will help us offer you more opportunities

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Average data analyst salary in the Tech industry is $116,388.
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Roblox

Roblox

is hiring

Data Analyst, Operations

Website:
Posted on: 
June 13, 2024

About Our Company

Roblox's vision is to reimagine the way people come together. Our mission is to connect a billion people with optimism and civility.

What is Roblox?

Roblox is a platform where people come together virtually to share experiences. Every day, tens of millions of people from around the world come to Roblox to learn, work, play, connect, communicate, and socialize in immersive digital experiences all built by a global community of creators.

Powered by Creators

Roblox is powered by a global community of millions of developers and creators who produce their own immersive multiplayer experiences each month using Roblox Studio, our intuitive desktop design tool. Any experience imaginable can be created on Roblox.

How Popular?

Roblox is ranked as one of the top entertainment platforms for audiences under the age of 18 based on average monthly visits and time spent (Comscore). Our popularity is driven purely by the community with millions of people signing up through word of mouth every month.

Job Description & Responsibilities

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution.

You will be reporting to the Senior Director of Moderation (Core). The Moderation team oversees all of the human content review for all of Roblox's global players, developers, and advertisers. This position is important to understanding and reporting on the operational performance of the Moderation organization. You will help the Senior Director identify opportunities to improve operations and engage with the Data Science teams to launch and track experiments to enhance all aspects of operational execution and data-driven decision-making.

You Will

  • Partner with Data Science teams to roll out operational KPIs
  • Identify and flag data gaps and work with Data Science teams to close any gaps and lead data strategies cross-functionally
  • Report on Customer Service operations performance
  • Build, maintain, analyze, and present operational reports for senior-level management
  • Gather information to drive data-driven decisions by observing workflows, researching internal company documentation, working cross-functionally with other data teams, conducting employee interviews, etc.
  • Determine appropriate methods to analyze operations, relevant information, and data
  • Identify operational improvement opportunities by analyzing data and trends and build a business case to support it
  • Coordinate with vendors to ensure they have sufficient data access to effectively manage operations
  • Stay updated on industry and market trends that involve data-driven decision-making.
  • Develop new processes and procedures to enhance operations
  • Work with managers and employees to implement data process changes
  • Determine the effectiveness of new processes, tools, and policies

Requirements

You Have

  • Minimum Bachelor’s degree, prefer MBA or MS
  • 5+ years as an analyst in a professional setting
  • Strong collaboration skills, with the ability to work with cross-functional teams, specifically with Data Science teams.
  • Excellent working knowledge of advanced SQL, including common table expressions and complex joins
  • Experience using data to lead decision-making
  • Excellent analytical and problem-solving skills
  • Knowledge of Python and/or R
  • Experience with designing and running experiments for decision-making
  • Strong business acumen
  • Consulting and project management skills.

What we offer

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.

Annual Salary Range

$159,870—$184,180 USD

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love

  • Industry-leading compensation package
  • Excellent medical, dental, and vision coverage
  • A rewarding 401k program
  • Flexible vacation policy
  • Roflex - Flexible and supportive work policy
  • Roblox Admin badge for your avatar

At Roblox HQ:

  • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
  • Onsite fitness center and fitness program credit
  • Annual CalTrain Go Pass
Apply now

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