Democratizing finance for all.

Robinhood was founded on a simple idea—that our financial markets should be accessible to all. In an industry where barriers have prevailed for too long, this hasn’t always been easy. We’re leveling the playing field by making trading more intuitive, more affordable, and more inclusive to ensure that everyone, regardless of wealth or industry knowledge, feels empowered to participate in the financial system.

The Operational Analytics team at Robinhood is responsible for supporting the Platform Services Org by helping it scale operationally. As an Operational Data Analyst, you’ll be responsible for identifying and tracking key metrics that drive Robinhood’s business lines specifically focused on Fraud, Account Operations, Customer Service and Vendor Management. You’ll use data to craft recommendations for new products or tooling and advise leadership on operational strategy, consult with cross-functional partners on operational needs, advise on department-level decisions, consult on workforce management, and report on the health of Robinhood’s middle office operations. This role will be critical to identifying, consulting, and building the infrastructure to effectively run Robinhood’s Platform Services org.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What You’ll Do

• Build and Identify Operational metrics for the and share with stakeholders in the form of easily digestible dashboards via technology tools such as SQL, Python and Looker.
• Perform root cause analysis to identify key areas of improvement in our operational processes.
• Partner with data and engineering teams build out the infrastructure to track key business metrics
• Aggregate data for incident response, regulatory inquiries, and other course-of-business happenings
• Work closely with our operations, engineering and product teams to launch, improve and scale Robinhood’s products and systems
• Ensure data requirements for operations teams are met when launching new initiatives or products
• Identify and analyze data and produce digestible reports that assess performance and ultimately improve processes
• Help forecast staffing needs for growth, new processes, and new product launches

What You Bring

• Passion for Robinhood’s products and our mission to democratize finance for all
• Ability to learn quickly, think critically, and apply problem-solving skills to resolve issues and implement process improvements
• Strong analytical skills
• Bachelor’s Degree in Economics, Engineering, Math, Business, Finance or similar field
• Excellent working knowledge of SQL, Python, and Looker
• 2-5 years of qualifying experience in a professional data analysis capacity
• Strong communication skills; bias for collaboration
• Strong Robinhood product knowledge
• Quantitative finance skills
• Experience in retail brokerage operations
• Undergraduate degree in CS