Concept Labs (formerly known Concept Art House) powers Web3 projects for the biggest brands and IP in the world. Since 2007, we've provided art and support for many of the top gaming and entertainment companies in the world and has shipped over 1000 games and collectibles with the world’s most influential brands. With those deep roots in gaming, including franchises such as ROBLOX and Fortnite, Concept Labs has evolved to focus solely on NFTs and has successfully pivoted to play a major role in the creation of Web3 and the metaverse ecosystem.

To that end, Concept Labs has created NFTs for Frank Miller’s Sin City, Dapper Labs, Genopets, Nemus, and Kolectiv. CAH is headquartered in San Francisco with offices in Shanghai and Chengdu and its partners and investors include Dapper Labs and Gala Games

Concept Labs is seeking a highly skilled Customer Data Analyst to join our rapidly growing organization. The ideal candidate will have a strong background in analyzing customer data at all touchpoints, including in-application events and external data sources such as blockchain transactions. You will be responsible for capturing and analyzing customer data to create a holistic understanding of the customer journey across our suite of officially licensed UFC digital products, including digital collectibles, online games, web applications, and marketplaces.

The Product Data Analyst will report to the VP of Product.

Responsibilities:

• Capture and analyze customer data at all touchpoints, both within and outside our applications, to gain insights into customer behavior and preferences.
• Leverage front-end analytics tools to monitor and assess user interactions with our products and services.
• Query and analyze data in our data warehouse to create a comprehensive view of the customer journey across all products and services.
• Collaborate with product managers, marketing teams, and developers to optimize the customer experience and drive product improvements.
• Identify trends, patterns, and opportunities to enhance customer engagement, retention, and satisfaction.
• Collaborate with cross-functional teams to design, deliver and analyze experiments in order to de-risk product development and investment decisions.
• Create and present data-driven reports and recommendations to stakeholders, providing actionable insights for decision-making.
• Maintain a strong understanding of the latest industry trends and advancements in data analytics, customer experience, and blockchain technologies.
• Ensure data quality, integrity, and compliance with relevant data protection regulations.

Requirements:

• Bachelor's degree in Data Science, Computer Science, Statistics, or a related field.
• 7+ years of experience in data analytics, with a focus on customer data and user experience analysis.
• Strong knowledge of front-end analytics tools (e.g., Google Analytics, Mixpanel) and data visualization tools (e.g., Metabase, Tableau).
• Proficiency in querying and analyzing data in data warehouses using SQL and other relevant data analysis tools.
• Familiarity with blockchain technology and its applications, particularly in the context of NFTs and digital collectibles.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication and presentation skills, with the ability to effectively convey complex data and insights to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Passion for UFC (Ultimate Fighting Championship) and its fanbase is a significant benefit.