Leap is the complete platform for the professional contractor. Whether you’re a neighborhood contractor or a national franchise, you get a complete platform to handle everything from sales to production management to customer service – all in a single platform.

Position Overview:

We are seeking a Revenue Analytics Analyst to join our Revenue Operations team and serve as a key driver of data-backed decision making across the business. This role will own the analysis and reporting of critical performance metrics across the full customer lifecycle - from acquisition and onboarding through retention, expansion, and revenue forecasting.

You will transform raw data from systems like Salesforce, product usage tools, and financial platforms into clear insights, dashboards, and financial models that help leaders understand performance trends, diagnose risk, and prioritize growth initiatives.

In this role, you’ll partner closely with Sales, Customer Success, Marketing, Product/Engineering, and Finance to improve forecasting accuracy, strengthen customer health visibility, track funnel performance, and support strategic planning through executive-ready reporting and cohort-level insights.

Responsibilities:

Data Analysis & Insights: Collect, clean, and analyze customer data (usage, adoption, churn, retention, expansion) across Salesforce, internal health tools, and marketing platforms.

Reporting & Dashboards: Build and maintain executive-ready dashboards and recurring reports in Salesforce, Tableau/Power BI, and other analytics tools.

Customer Journey Analytics: Track onboarding completion, time-to-value, product adoption, and customer health scoring. Provide insights to CS leaders on at-risk accounts.

Revenue & GTM Analytics: Partner with Sales and Marketing on funnel conversion, pipeline performance, and renewal/upsell forecasting.

Financial Planning & Analysis: Support Head of FP&A with monthly, quarterly, and annual budgeting and forecasting. Build and maintain SaaS financial models for revenue and expense forecasting. Analyze actuals vs. budget/forecast across key SaaS drivers including ARR, MRR, churn, bookings, CAC, LTV, gross margin, and operating leverage. Prepare management reporting and dashboards for leadership reviews.

Product & Usage Insights: Work with the CTO and Product/Engineering teams to analyze product usage, adoption, and engagement trends, translating them into actionable insights for Revenue, Customer Success, and Finance stakeholders.

Process & Data Quality: Ensure data hygiene in Salesforce and related systems; work with RevOps to implement data governance standards.

Strategic Projects: Support initiatives such as segmentation analysis, pricing/packaging studies, cohort analysis, and reporting for the executive team and board.

Qualifications

4+ years of experience in data analytics, revenue operations, FP&A or business intelligence, ideally in a SaaS company.

Proficiency in SQL and data visualization tools (e.g., Tableau, Power BI, Looker).

Experience with Salesforce, NetSuite, and related GTM tools (e.g., Gong, HubSpot) preferred.

Experience working with SaaS financial metrics (e.g., ARR, retention, churn) and partnering with Finance/FP&A on recurring reporting.

Strong Excel skills (financial modeling, forecasting, variance analysis)

Understanding of financial statements and budgeting fundamentals

Ability to analyze product usage/adoption data and translate it into actionable business insights for cross-functional teams.

Strong analytical and problem-solving skills; ability to turn complex data into clear, actionable insights.

Excellent communication skills with the ability to partner cross-functionally and present findings to senior leadership.

Self-starter who thrives in a fast-paced, scaling environment.

Associate/Bachelor’s degree or equivalent experience required.