We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale.

Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.

What’s the opportunity?

As part of the GTM Analytics team, you will provide data-driven insights that support scaled, digital-first go-to-market programs. This role helps teams understand performance across repeatable GTM and customer motions, with a focus on engagement, adoption, and growth.

You will work closely with cross-functional partners to ensure scaled programs are well measured and continuously improved.

What will I be doing?

Targeting & Cohort Analysis: Analyze customer and prospect cohorts to support targeting, prioritization, and distribution for scaled digital programs.

Program Impact Measurement: Measure the impact of point-in-time and evergreen digital engagements on key business and product metrics.

Campaign & Program Analysis: Analyze performance across scaled tactics such as webinars, email campaigns, workshops, and virtual or in-person programs.

Attribution & Distribution Reporting: Build and maintain dashboards that track distribution, reach, and attribution as part of regular KPI reporting.

Cross-Functional Collaboration: Partner with GTM, Marketing, and Success teams to answer business questions through data.

Continuous Improvement: Identify opportunities to improve reporting, measurement, and analysis workflows over time.

What skills do I need?

3–5 years of experience in analytics, GTM, customer analytics, or a related field

Strong understanding of SaaS GTM and customer success metrics

Experience using SQL and BI tools such as Tableau or Looker

Ability to manage multiple priorities and reporting needs independently

Strong attention to detail and data accuracy

Excellent written and verbal communication skills