We’re building a world where everyone has access to exceptional mental health care.

Two Chairs is setting a new care standard with seamlessly integrated therapy and psychiatry that’s delivered by highly trained clinicians, powered by smart technology, and measured for real impact. We combine fast access, personalized care, and proven outcomes to create a system that actually works — for patients, providers, health plans, and clinicians alike.

About the role:

As an Operations Analyst on our Operations team, you will support Operations, Clinical Talent Acquisition, and Clinical in making data-informed decisions about supply and demand. This role is pivotal in ensuring we scale efficiently and effectively as we grow into new markets and service lines. This individual will be responsible for providing key stakeholders (including Finance and Growth) with operations data, analysis, forecasting, model builds and enhancement, and business insights related to needs in new markets.

You'll be responsible for developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), building various supply and demand models, managing the data infrastructure with the data team, and managing cross-functional reporting.

Core Areas of Responsibility

Scalable Reporting & Infrastructure (50%)

Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem that enables us to monitor and respond to trends across 20+ markets

Define, implement, and analyze standardized KPIs that allow for "apples-to-apples" comparisons across disparate regions

Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions

Partner with cross-functional teams on data and reporting
Supply & Demand Modeling (30%)

Develop and maintain sophisticated supply vs. demand models to ensure clinician hiring (supply) aligns with projected patient volume (demand) across markets

Refine assumptions by conducting monthly "forecast vs. actuals" audits; use historical trends to improve model assumptions (e.g., offer acceptance rates, clinician ramp-up time, and patient churn) and increase forecast accuracy

Stakeholder Engagement & Partnership (20%)

Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy

Contribute to the semi-annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans

Generate ad hoc reports and dashboards for key stakeholders
Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

Develop a deep understanding of Two Chairs processes and build reporting dashboards to understand key trends in new markets
Help chart the path for how Two Chairs maintains high growth over the next three years, including evaluation of new markets and service lines

Where you’ll make an impact in the first year:

Develop a suite of dashboards to diagnose changes potential capacity bottlenecks across the system

Enable scalable processes and monitoring to identify supply and demand levers

You’ll be successful if you have:

4+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role

Proven analytics experience, forecasting, SQL, Looker, and analytics experience ideal but not required

Excellent Excel skills, strong business intuition, and the capability to identify and synthesize insights from quantitative analysis

Intellectual curiosity, self-motivation, and an investigative instinct to understand the why behind data trends

Ability to work independently and collaboratively in a fast-paced environment while managing competing demands