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Fetch
is hiring
Operations Data Manager
About Our Company
Fetch helps people live rewarded, with a vision to create the rewards destination for everyone. Through Fetch Points, the platform transforms everyday actions into rewarding moments, with more than $1 billion in Fetch Points awarded to date.
Every day, more than 13 million receipts are submitted on Fetch, creating visibility into $212 billion in gross merchandise value and delivering the largest retail-agnostic, SKU-level view of household spending. This unmatched dataset powers Fetch as an outcomes-based advertising platform that acquires and retains lifelong consumers.
The Fetch app is available for download on the App Store and Google Play and has earned more than 6 million five-star reviews.
Job Description & Responsibilities
Role Responsibilities:
Lead the Operations Analytics Capability
Establish and evolve the team’s operating model, including intake, prioritization, and delivery rhythms across the core teams.
Define team standards for analysis quality, KPI definitions, dashboard design, documentation, and knowledge management.
Own intake and prioritization of analytics requests, balancing ad-hoc needs with longer-term strategic work and setting clear expectations with stakeholders.
Build repeatable mechanisms that turn operational data into prioritized recommendations supported by measurable business impact.
Lead & Develop a High-Performing Team
Hire, onboard, coach, and develop a team of Operations Data Analysts.
Create clear goals, quality standards, and development plans for each analyst.
Review the team’s SQL, analyses, and deliverables to ensure accuracy, clarity, and actionable recommendations.
Foster a culture of curiosity, analytical rigor, accountability, and continuous improvement.
Partner with Operational Leaders
Partner closely with Operations leaders to understand data needs, define and track KPIs, and design reporting solutions.
Provide insights that inform operational strategy, process improvements, staffing and capacity planning, and day-to-day decision-making.
Communicate findings, trends, and recommendations to cross-functional and senior stakeholders through clear visuals and compelling narratives.
Stay hands-on where needed, contributing to complex analyses and work with new or unstructured data sources.
Ensure Trusted, Scalable Reporting
Oversee dashboards and reporting in Hex, Tableau and Grafana, promoting self-service, consistent metric definitions, and early detection of anomalies.
Work with engineering to ensure data quality and reliability, and to scope and prioritize automated data tables and pipelines.
Maintain documentation and team workflows in Confluence, Jira, and Bitbucket so work is repeatable, transparent, and easy to hand off.
Measure Operational Outcomes
Define success metrics that connect operational improvements to business outcomes.
Evaluate whether process changes and initiatives delivered their intended results, and close the loop to improve future decisions.
Requirements
Minimum Requirements:
3+ years of experience in Data Analytics, Business Intelligence, Operations Analytics, Strategy, Consulting, or a related field.
1+ years of experience leading, coaching, and developing analysts or other high-performing teams.
Demonstrated success building team capabilities, standards, or operating models from concept to execution.
Strong SQL skills, with the ability to extract, manipulate, and understand large datasets across multiple domains and to review and guide the work of others.
Experience with Snowflake and familiarity with cloud-based data warehousing solutions.
Experienced with HEX, Tableau or Grafana, with the ability to set standards for intuitive dashboards that communicate insights, enable self-service, and surface anomalies.
Proven ability to synthesize ambiguous or unstructured data with business context to drive strategic recommendations.
Strong communication, facilitation, and stakeholder management skills with senior stakeholders, including defining KPIs and reporting solutions.
Ability to prioritize and manage multiple competing projects and requests, for yourself and for a team.
Knowledge of the Atlassian suite, including Bitbucket, Confluence, and Jira.
Preferred Requirements:
Experience in consumer technology, fintech, marketplace, or high-growth digital businesses.
Experience leading analytics for fraud, customer support, or other operational functions.
Experience creating automated data tables using dbt and Airflow, and building data pipelines and ETL processes.
Experience using Python to generate insights.
Experience leveraging AI and automation to improve insight generation and operational effectiveness.
What we offer
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401k Match: Dollar-for-dollar match up to 4%.
Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
