At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do.

From building innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together.

See how we’re creating a better future through innovation, advocacy, and empowering people and communities.

Job Description

The Process Intelligence Consultant role is within the Customer Experience Transformation Team and is responsible for developing and managing business relationships and acts as a project lead to complete analytical projects with minimal oversight by conducting analyses and developing data-driven process insights and actions.

This position is responsible for aiding in the development, execution and leadership of projects across various business areas specifically within process/task mining and mapping. The goal of this team will be to ensure the optimal solution tackles the AOR’s (Area of Responsibility) pain points.

Key Responsibilities:

Identifies and manages enterprise-wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long-term profitable growth

Develops and delivers operational dashboards and/or analyses in Celonis or other process intelligence tools

Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization

Excellent analytical skills to identify process inefficiencies and understand the root causes – always in close collaboration with the customer/AOR and with focus on improving overall customer experience

Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking. Develops strategic decisions.

Integrates external research, subject matter knowledge, and best practices with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy

Analyzes ambiguous problems. Breaks down complex information in a systematic and communicable manner

Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers

Drives analysis and direction of process improvement engagements

Improves department outcomes through innovation and expert guidance

Manages relationships with internal data partners with focus on maintaining data integrity

Gathers functional AOR requirements and translates them to technical requirements, depending on the solution

Experience:

3 or more years of related experience

Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools preferred

Basic knowledge of SQL

Experience delivering operational dashboards and/or analyses using tools such as Power BI, Tableau, Qlik, or similar

Experience with process mapping tools such as Visio, Blue Works Live, or similar

Experience conducting a business process improvement engagement

Functional Skills:

Professional with strong organization, communication, and administrative skills

Ability to think conceptually, analytically, and creatively

Advanced time management skills including ability to handle multiple projects, prioritize, and organize

Strong oral and business writing skills

Ability to lead, direct, and utilize project teams effectively

Ability to establish, manage, and leverage relationships with internal and external partners

Ability to analyze data and apply it to problem resolution or process improvement

Proficiency with MS Office Suite

Strong interest and/or experience in Big Data, Data Mining, and Process Mining

Understanding of complex data model structures and integration