Oscar Health, Inc. (NYSE: OSCR) is a leading consumer health company that gives people power over their healthcare. Oscar Health serves millions of consumers, employers, brokers, and partners through Oscar Insurance, Lucie Health Marketplace, and Trove Group. Together these businesses deliver exceptional lifestyle products and technology platforms that make healthcare easy to choose, use, and experience.

About the role:

The Associate, Process Optimization is responsible for working cross functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes. The position leads the design, optimization, and implementation of processes and improvements to operations in support of achieving organizational goals. This requires collecting and documenting business requirements, building and managing project plans, documenting key project decisions, managing project governance, applying frameworks, analyzing data, and developing and communicating risk mitigation strategies across disparate initiatives and stakeholders at the same time.

You will report into Senior Manager, Process Improvement.

Responsibilities:

Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.

Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies

Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives

Mentors team members and promotes colleagues’ growth and professional development

Compliance with all applicable laws and regulations

Other duties as assigned

Requirements:

A bachelor’s degree or 3+ years commensurate experience

3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting

2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools

2+ years of experience with end to end project management

2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures

2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints

Bonus points:

Bachelor’s degree in Engineering, Business Administration, or other related field

Lean Six Sigma Green Belt certification or higher

Working knowledge of Enrollment and Billing