LifeStance Health is a behavioral health care company focused on providing evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in care settings that include acute inpatient, partial hospitalization, intensive outpatient, outpatient, community-based and in-home.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

ROLE OVERVIEW

The Product Analyst (PA) plays a critical role in advancing LifeStance’s patient experience strategy by helping design and deliver product solutions that improve access, engagement, and outcomes across the patient journey. Partnering closely with Product Management, Engineering, Clinical Operations, and Data teams, this role translates patient and caregiver needs into actionable product requirements, insights, and delivery support.

This position sits at the intersection of product development and patient experience, contributing directly to initiatives that enhance patient access (e.g., scheduling, intake), engagement (e.g., digital touchpoints, communication), and continuity of care. The Product Analyst ensures that product decisions are grounded in data, informed by real patient workflows and behaviors, and aligned to measurable outcomes such as access, satisfaction, and care quality.

Success in this role means enabling teams to deliver intuitive, scalable, and compliant digital experiences that make it easier for patients to find, access, and stay engaged in care—while supporting LifeStance’s broader mission to improve access to high-quality mental healthcare.

RESPONSIBILITIES

Core Product

Translate business and clinical needs into clear functional specifications, user stories, and acceptance criteria

Maintain and refine the product backlog in partnership with the Product Manager

Support roadmap planning through feasibility analysis, effort estimation, and dependency mapping

Data & Analytics

Query and analyze EHR, operational, and engagement data to inform product decisions

Partner with Data/BI teams to define and validate KPIs tied to product performance

Subject Matter Expertise

Develop working knowledge of patient workflows (e.g., scheduling, documentation, billing, care coordination)

Participate in workflow observation, user interviews, and stakeholder discovery sessions

Collaboration & Delivery Support

Act as a liaison between Engineering, Clinical Operations, Compliance, and IT

Support agile ceremonies (backlog grooming, sprint planning, retrospectives)

Track and communicate dependencies, risks, and action items across workstreams

Documentation & Communication

Maintain product documentation (process maps, decision logs, data dictionaries, system diagrams)

Prepare release notes, training materials, and stakeholder communications

Support the Product Manager with executive summaries, reporting, and meeting materials

SKILLS & EXPERIENCE

1–4 years of experience in product analysis, business analysis, healthcare operations, or data analytics

Strong ability to translate business needs into structured requirements

Experience working with data (SQL, Excel, BI tools, or similar)

Excellent communication and organizational skills

Preferred Skills:

Exposure to healthcare technology, EHR systems, or clinical workflows

Familiarity with agile product development methodologies

Understanding of interoperability standards (FHIR, APIs)

Experience supporting UAT, process improvement, or workflow analysis