
Thomson Reuters
is hiring
Sales Operations Analyst
About Our Company
Thomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
Job Description & Responsibilities
About the Role
Build and maintain the standard sales reporting suite — pipeline, activity, win rates, forecast accuracy, and territory performance — in Salesforce and Power BI.
Maintain CRM data integrity by running audits and resolving issues such as mis-staged opportunities, missing fields, duplicate accounts, and conflicting territory ownership.
Create and validate account and contact lists for prospecting, whitespace, winback, migration, renewal, cross-sell, and campaign motions.
Translate business requests from Sales, Marketing, Customer Success, and Operations into clear list criteria, filters, exclusions, and repeatable, reusable data logic.
Validate product ownership, spend, customer status, open-opportunity suppression, territory assignment, and campaign eligibility before lists are distributed.
Prepare campaign-ready and CRM-ready files with the required identifiers and source-system keys for imports, sales engagement cadences, and marketing activation.
Turn KPI definitions into consistent operational reporting — one trusted version of each metric — and follow report certification standards.
Identify and implement process improvements that enhance sales efficiency; reduce duplicate ad hoc requests by documenting standard list types, reusable filters, and definitions.
Serve as an escalation point for complex reporting, routing, or data issues the frontline sales team can't resolve.
Identify, document, and route data-quality issues — duplicates, missing IDs, incorrect territory assignment, incomplete product ownership, and source-system mapping gaps — to the right owners.
Requirements
About You
2–4 years of experience in sales operations, revenue operations, BI/reporting, or a similar data role; or equivalent education plus relevant experience. Bachelor's degree in Business, Finance, Statistics, Economics, or a related field is a plus.
Hands-on experience with Salesforce (or a comparable CRM) reporting and dashboards.
Strong Excel skills, including filtering, deduplication, lookups/joins, data cleanup, and preparing import-ready files.
Comfort with basic SQL for pulling, shaping, validating, and reconciling data.
Experience with a BI/visualization tool such as Power BI or Tableau.
Ability to translate ambiguous business requests into clear data criteria, filters, and validation steps.
Strong attention to detail and a habit of validating numbers, IDs, filters, and list logic before anything reaches Sales or leadership.
Strong communication skills, with the ability to explain what a number, list, or record set means and where it comes from to both technical and non-technical audiences.
Familiarity with data-quality concepts (accuracy, completeness, duplication, source-system matching), campaign/data-loader workflows, sales engagement tools, or Snowflake is a plus.
What we offer
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.


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