Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly.

Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.

As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you'll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment. Our team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for our customers.

The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.

You will be required to travel 25% of the time.

In a typical day, you might:

Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership

Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption

Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery

Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases.

Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations

Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.

Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings.

Translate them into meaningful opportunities and actions for Fullstory customers.

Here’s what we’re looking for:

Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.

Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.

Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.

Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.

AI Proficiency: Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency.