We're a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest video, high-speed internet, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the Xfinity brand. NBCUniversal is global and operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures, and Universal Parks and Resorts. Sky is one of Europe's leading media and entertainment companies, connecting customers to a broad range of video content through its pay television services. It also provides communications services, including residential high-speed internet, phone, and wireless services. Sky operates the Sky News broadcast network and sports and entertainment networks, produces original content, and has exclusive content rights.

This role is HYBRID reporting to the office 3 days a week (Tues, Wed, Thurs) and 2 days remote (Mon, Fri) Responsible for gathering, consolidating and analyzing billing system data as it pertains to Revenue Assurance initiatives. Experience with relational database concepts and how to apply them to Comcast billing systems. Evaluates and assists in recommending action plans to enhance process improvements to address/correct issues identified while providing reporting and analysis in order to enhance the customer experience and drive operational efficiencies. May provide financial reporting, revenue analysis support, discount monitoring, promotional modeling and subscriber reporting issue resolution to various departments within the company. Usually determines own work priorities, acts as a resource for colleagues and has in-depth experience, knowledge and skills in own discipline.

Job Description

Primary Responsibilities:

• Leads and participates in multiple major projects simultaneously.
• Monitors, reviews, and tests internal controls to maximize revenue opportunities in the billing system.
• Subject Matter Expert for multiple data acquisition and presentation methods such as Teradata, Tableau, SSMS, SSIS, Excel, Power Point, etc.
• Creates and maintains compliance reports that identify discrepancies within the Company's billing systems.
• Prepares reports to be used by other departments to correct billing issues.

Core Responsibilities

• Provides weekly, monthly and annual reports. Provides special reports and analyses to support the business as necessary.
• Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data.
• Conduct regular audits to ensure data integrity.
• Identifies issues, analyzes available data and information and recommends changes to management.
• Creates and maintains multiple operational reporting tools.
• Provides analytical support of actual results against budget and feasibility of proposed business strategies.
• Consolidates data reports and delivers to help drive data-based strategic decision making.
• Provides analysis prior to and following any recommended changes.
• Provides user feedback to management and helps influence future systems enhancements.
• Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks.
• Other duties and responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Additional Requirements:

• CSG experience including using ACSR and Vantage tables preferred.
• Ability to work effectively with team members.
• Strong verbal and written communication skills to communication at all levels in the organization.
• Ability to write and troubleshoot queries in T-SQL, Teradata, and Oracle.
• Highly proficient in common Microsoft products, particularly Excel.
• Proficiency in Python, Microsoft Visual Studio and/or Tableau preferred.
• Must have demonstrated problem-solving ability and proven analytical skills.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years