CipherHealth is an award-winning and proven technology solutions partner committed to enhancing communication and care throughout the patient journey. Since 2009, CipherHealth has helped shape the patient engagement category, delivering groundbreaking products to help care providers effectively and efficiently deliver quality care for their patients. CipherHealth’s suite of patient engagement programs sets new standards for care and empowers healthcare organizations to create purposeful conversations to ensure the best possible outcomes for staff members, patients, and their loved ones.

As a member of our Analytics Team, you will play a crucial role in delivering valuable insights and driving data-driven decision-making for our clients. We are seeking a talented individual who can define, lead, and execute client engagements to produce novel financial, administrative, and/or clinical insights and outcomes. Your expertise in data analysis and visualization will help our clients gain a deeper understanding of their operations and guide them towards improved performance and efficiency.

Responsibilities

• Define, lead, and execute client engagements that produce novel financial, administrative, and/or clinical insights and outcomes.
• Evaluate/scope customer needs, coordinate the design of solutions, and clearly communicate the value proposition of complex subjects.
• Aggregate, re-structure, and curate customer data in preparation for analysis.
• Develop compelling business intelligence (BI), data visualizations, and data storytelling that provide both executive and staff guidance on performance.
• Manage projects to define, scope, and deliver advanced use cases and analytics solutions.
• Proactively identify ways to improve the team's processes, deliverables, and analytical capabilities. Lead and develop thought leadership initiatives.
• Ensure consistent delivery of output in accordance with the team’s quality assurance practices and protocols.
• Act as a consultant, providing a consultative approach and using business analysis skills to drive data-driven decision-making.
• Identify inefficiencies and opportunities in internal team processes and deliverables.

Experience

• Bachelor's degree in a quantitative field.
• 5+ years of working experience or a Master's degree with 3+ years of experience.
• Experience designing and delivering business intelligence and analytics solutions.
• Strong critical thinking and attention to detail.
• Effective written and verbal communication skills
• Ability to tell an effective story with the data through strong presentation skills
• Demonstrated experience with consultative approaches and utilizing business analysis skills.
• Healthcare operations knowledge/experience preferred

Technical proficiency in the following areas:

• Required:
• Expertise in SQL
• Intermediate data visualization skills
• Highly Preferred:
• Expertise in Excel (with VBA highly preferred)
• Intermediate proficiency in Python/R
• Intermediate proficiency in Google Looker/LookML
• Intermediate statistical knowledge