As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning 5G network that connects more people, in more places, than ever before. With T-Mobile’s unique value proposition of best network, best value, and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile, and Mint Mobile.

Job Overview

This role supports continuous improvement initiatives within the operations organization by analyzing diverse data sources and applying business approaches to generate actionable recommendations. It primarily involves dissecting complex business problems, extracting and analyzing data, and constructing presentations to inform decision-making. The role requires selecting appropriate analytical methods and techniques to resolve a wide range of operational issues with minimal supervision. Success is measured by the ability to identify operational opportunities, lead cross-functional projects, and develop models that improve customer experience and reduce costs. The work impacts organizational policies, procedures, and business practices by providing insights that drive operational efficiency and customer satisfaction.

Job Responsibilities:

Analyze sophisticated operational data to identify improvement opportunities and support decision-making processes

Develop and deliver presentations that communicate analytical findings to influence business strategies

Lead cross-functional projects aimed at enhancing customer experience and reducing operational costs

Extract, validate, and cleanse data from multiple sources to ensure accuracy and reliability of analyses

Maintain and implement operational reporting to monitor performance and support ongoing operations

Also responsible for other duties/projects as assigned by business management as needed.

Full funnel customer journey analytics & execution (360 Degrees of customer interaction & measured outcomes including target, reach, penetration, experience, conversion, and optimization

Apply data to monitor the performance and health of programs and identify areas for improvement; generating and testing hypotheses to improve performance.

Education and Work Experience:

Bachelor's Degree plus 3 years of related work experience
OR advanced degree with 1 year of related work experience
OR combination of education and experience deemed equivalent (Required)

Acceptable areas of study include Quantitative Business, Mathematics, Econometrics, Statistics, Operations Research, Computer Science or related field (Preferred)

4-7 years Related analyst work experience. (Preferred)

Knowledge, Skills and Abilities:

SQL (Required)
Database (Required)
Microsoft Excel (Required)
Microsoft Access (Required)
Microsoft PowerPoint (Required)
Communication (Required)