First Connect is a modern digital marketplace connecting independent agents with more than 150 top carriers, MGAs, and wholesalers. Agents get the carrier access, tech, and support they need to win. Carriers get vetted, appetite-matched agents who deliver profitable business.

When both sides have the right tools, the industry moves. Everyone writes more business, policyholders get better coverage at better prices, and insurance keeps growing in the right direction.

Engineered by insurance experts. Built for this.
Our platform streamlines operations through innovative technology, automating processes and enhancing efficiency for independent agents. Combined with exceptional agent support, we help agencies focus on what matters most: serving their clients.

Join us to experience a better way to grow your agency.

Role Overview:

This is a foundational operations role focused on driving First Connect's strategic priorities through data-driven decision-making. You will own specific strategic projects end to end — from diagnosing what's driving performance, to prioritizing and planning initiatives, to rolling up your sleeves and executing them. This is a highly hands-on position: you won't just coordinate work, you'll do it. The ideal candidate is analytically sharp, comfortable with ambiguity, and motivated by seeing a metric move because of work they drove themselves.

What You'll Do:

Diagnose & Prioritize

Dig into data independently to understand what's driving a business metric and why

Form a real point of view on which initiatives would move the metric, backed by analysis, not intuition

Make the case for what should be prioritized and why

Plan & Execute

Turn your point of view into a concrete project plan with clear deliverables and success metrics

Drive execution: coordinate with Sales, Marketing, Product, and Finance, and do hands-on operational work yourself

Navigate ambiguity and keep initiatives moving even without direct authority over the teams involved

Measure & Adjust

Track KPIs after launch and communicate clearly whether initiatives are working

Diagnose what's not working and recommend concrete changes
Build repeatable ways to analyze and report on metrics over time

Example Projects:

Build a picture of the onboarding funnel from day 60–120. What % of agencies get 1:1 human outreach? Does the number or timing of outreaches correlate with agency productivity? How should we deploy sales capacity differently to pull agencies through the funnel?

Analyze our agency base to find segments with high potential for increasing revenue. Then work with Sales leadership to launch targeted outbound campaigns, and track whether they move the needle.

Partner with our Account Management leadership to set tactical, weekly KPIs that ladder up to the company's top line goals. Then design and build the dashboards to give leadership visibility into how we're doing.

What You Bring:

3-5+ year's experience operating in a fast-paced, analytically rigorous environment in management consulting, investment banking, or a high-growth tech company

Comfort with Excel required; SQL is a plus

The ability to look at a messy dataset and form an actual opinion about what it means for the business (not just summarize what it says)

A bias toward getting into the weeds: this role does real operational work, not just analysis

Comfort with navigating ambiguity without much formal authority
Strong written and verbal communication skills