Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.

With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.

About the Role:

As a Lead Analyst, Care Analytics you will help evolve our electronic medical record (EMR) product to the next level. Your knowledge of experimentation, statistical analyses, and cross-functional efforts combined with your excellent communication skills will determine where and how to improve our internal & external customer experiences. In particular, you will be challenged to identify positive and negative changes in our marketplace while working with the team to hypothesize and identify underlying root cause(s) of key metric fluctuations. At the end of the day, you are passionate about metrics and the performance of the business.

You Will:
Own analytics for the EMR Product: conduct data analysis to support new product launches, drive improvements to existing products and inform product roadmap while operating cross-functionally across product, engineering, operations, and other stakeholders

Be a thought leader and close partner to product - refine ambiguous questions, outline 2nd and 3rd order effects, and generate new hypotheses through a deep understanding of the data, our customers, and our business

Direct experimental design: identify parameters, determine success metrics, perform data validation and monitor progress

Define how our teams measure success, by developing Key Performance Indicators and other user/business metrics

Regularly present to senior leadership and the product organization on the trends and insights into the changes in the business. This includes the decomposition of the drivers of those changes and recommendations on actions to improve marketplace performance.

Design and build best-in-class self-service dashboards using a mixture of analytical and visualization techniques to influence business and product decisions

Collaborate with product, engineering, data engineering, and analytics to build and improve on the availability, integrity, accuracy, and reliability of data logging and data pipelines

You Have:

Deep understanding of statistical methods and experiment designs for analytical problems

5+ years of using SQL to extract and manipulate data

3+ years of quant analysis and ​​analyzing A/B/n and multivariate experiments

1+ year of coding in Python or R

Advanced knowledge of visualization tools such as Looker or Tableau

Comfort with ambiguity, evolving priorities, and an ability to operate autonomously

Ability to narrate insights for complex problems to non-technical audiences from frontline operators up to and including executives

Preferred Experience & Skills:

Experience in two-sided marketplaces, operations, and/or healthcare

Project management experience

Model development and training (Predictive Modeling)

DBT, airflow, and Databricks experience

Experience operating cross-functionally with globally distributed teams